It serves as a foundation for CTI seamless integration with the PowerX Relationship Management Platform and other Customer Relationship Management (CRM) applications in the market to deliver a state-of-the-art total communication solution. Independently, the PowerX2000™ telecom server provides true end-to-end CRM capabilities without the need to integrate multi-vendor subsystems to the traditional telephone/PABX system.

Unlike the traditional PABX and ACD systems, the PowerX2000™ telecom server extends beyond incoming and outgoing calls. It not only empowers all functions of a sophisticated traditional telephone/PABX system to be configured and managed from a single graphical user interface (GUI) of the computer, it also links the switches of the computer to manage the flow of information between the telephone and the computer. It handles most types of communication channels such as voice calls, voice mail, internet calls, web chat, SMS, fax and email by intelligently queuing, distributing and tracking each type of communication events to Automatic Event Distribution workgroup(s). This feature helps agents to multi task customer requests from amongst the different communication modes, track responses and service levels for each type of communication channel and improve productivity.

It also applies intelligence to phone call handling to automatically add relevant data, fax, graphics and/or video to voice communication.

The PowerX2000™ telecom server is also a comprehensive contact management center offering a complete range of solutions. It is fully scalable and designed to meet the operational needs of businesses from small enterprises to large multinational corporations and call centers. The system comes complete with the latest telecom, optional computer telephony and IP technology and features its own unique and powerful computer telephony application.

Like its open design software, its operability and growth is not constrained by any hardware.

Feature for feature, the PowerX2000™ telecom server can be deployed at a cost of at least 50% lower than any traditional PABX solution. There is no duplication in hardware resources and no third party system involved in providing even sophisticated telecommunication features such as Short Message Send service (SMS) broadcasting and CTI capabilities.

With the PowerX2000™ telecom server, there is also no duplication of software resources; one fully integrated platform for all features.

It is 100% compatible as the hardware and software are built from ground up to match and work with each other.

The user is not locked in to proprietary equipment as the PowerX2000™ telecom server supports all standard caller ID handsets.

As free software upgrades are provided during the maintenance period, all customers enjoy the latest available software features and this increases the lifespan of the system.

There are no multi subsystems to deliver advanced telephony features, which limits hardware parts for maintenance and upgrades.

It is scalable to 5,072 ports (Trunks + Extensions) and can be cascaded to provide as high as 50,000 ports. There is no restriction on the number of available voicemail ports, conversation recording ports, ACD groups/members and IVR menus as the PowerX2000™ is designed based on powerful one-to-one allocated resources unlike limited shared resources in traditional telephone/PABX solutions.

It leverages on the power of the industrial 19” rack mounted computer, together with the latest communications technology, to maximize company’s productivity and control costs. It is fully expandable.

There are no charges for subsequent customizations or configuration changes (IVR changes, configuration changes, call flow modification, etc.)

As the PowerX2000™ telecom server is mostly managed by its powerful software, there is no additional floor space required for incorporating new features.

Its modular and open system design enables tremendous flexibility in customization and creation of powerful unique solutions.

The PowerX2000™ telecom servers in the main building and annex can function as a unified PABX system or split into a few independent systems. In the event of physical relocation of a major division, the servers can be split up into more than one standalone or integrated system. There is no need to purchase additional PABX system to support the division that is relocating. T

here are lower maintenance costs as there is only one platform to support and customize.

There is only one point of contact for support and customization as there are no multiple vendors to deal with.

There is less reliance on vendor to implement minor changes to system configuration. Graphical based administrator module empowers any trained IT staff/administrator to make changes to system configuration, design new IVR menus, etc.

There are no hidden costs as all software upgrades are free during the maintenance period and there is no subsequent charge for customization or configuration change. (IVR changes, configuration changes, call flow modification, etc.)

Continued support is not an issue as the PowerX2000™ telecom server uses market available standards such as Ms Windows based interface, standard analog and/or featured handsets, Crystal Reports and ODBC compliant databases for CTI.

Since the system is compact and mobile, in the event of disaster, telecommunication services normally resumes after a few hours. Also a low cost redundant system can be deployed easily.

A loan system is also made available in the event of disaster.

The PowerX2000™ telecom server has a built-in interface which can directly link to any ODBC compliant database and/or CRM/ERP system to deliver services such as screen popups, reading/updating transactions such as account balances, etc.

The system is designed to manage multi-channel communications; voice calls, voice-over-IP calls, SMS, fax, email, web chat and video conferencing. It allows for multi channel broadcasting and notification services. It also supports multiple incoming channels through its powerful Automatic Event Distribution feature.

The PowerX2000™ telecom server offers a greater exhaustive range of advanced PABX features such as CTI, multi channel communication management (voice, fax, email, internet calls, web chat) and unified messaging (voice mail, fax and email). They are built into the system